At Yunes Consulting Group, we work with organizations to help build the foundation to create administrative efficiencies and ensure customer retention and growth.  Beginning with a thorough review of your customer service delivery model, conducting a customer satisfaction analysis, and working with your service teams, Yunes Consulting Group will design a plan for you which will focus on areas most critical to maximizing your team’s performance.   Successful customer service teams translate into satisfied employees and customers.

Yunes Consulting Group provides the following services:

• Service Model Evaluation and Redesign
• Process Improvement
• Policy and Procedure Documentation
• Customized Training
• Development and Implementation of Measures and Metrics

Working with Yunes Consulting Group, organizations can be assured their teams are equipped for success.